When Will My Order Ship?

Books are printed on demand at printing facilities around the world. This means that when you place your order, we print it. While this process is very efficient and environmentally friendly, it can take just a bit more time before your order ships.

Our normal production times are 3-5 business days, but your shopping cart will display the estimated production time specific to your order.

How Do I Know if My Books Have Shipped?

We send a shipment notification email to the email address entered during checkout once the books are packaged for delivery. A tracking number will be included in the email if the method chosen during checkout was traceable.

How Can I Track My Shipment?

The shipping confirmation email will include your order’s tracking link, if applicable. Clicking it will open the tracking page on the site of the carrier for your order.

Note: There may be a 48-hour delay between the time you receive your shipping notification and the time your package is scanned into the tracking system.

What if There’s Something Wrong With My Order?

If your order arrives with damage, a print defect, or is an incorrect book, please reach out to us, and we’ll be happy to assist you. Please attach a digital image showing the problem with the order before shipping the book or package back to us.

Special Addresses

Prisons

Before ordering, please take a moment to learn of any specific delivery restrictions. For example, prisons typically do not allow coil-bound books and require delivery via mail. 

Note: If an order is returned from a prison, we will not refund or reorder.

Do you Ship to My Country?

We currently do NOT ship to the following countries/territories:

• Belarus
• Region of Crimea
• Cuba
• Iran
• Johnston Island
• North Korea
• Russia
• Saint Pierre Et Miquelon
• South Sudan
• Sudan
• Syria
• Republic Of Turkmenistan 
• Ukraine
• Wake Islands
• Yemen Arab Republic
• Venezuela

We are able to deliver orders to all other countries at this time..

Can I Ship to Multiple Addresses With One Order?

Unfortunately, it’s not possible for one order to be shipped to multiple different addresses. A separate order must be placed for each shipping address, meaning there can only be one recipient per order.

Possible Delays/Additional Shipping Information

Incorrect delivery addresses, customs delays, natural disasters, and delivery restrictions may delay your order. Orders affected by such delays may take as long as 6 weeks to arrive. We takes no responsibility for delivery delays outside of our control and will take no action on these orders during that time.

For orders in the United States shipping to a P.O. Box, please use US Postal Service shipping (Mail or Priority). Ground, Expedited, and Express shipping cannot be used because FedEx cannot deliver to P.O. boxes.

Untraceable Mail and Priority Mail services may require extra transit times and may take up to 28 days to complete delivery.

Untraceable Mail and Priority Mail orders that do not arrive within 28 days may be eligible for a reorder at our discretion. Please note that we will not offer more than one reorder for customers choosing to use untraceable shipping methods.

Packages shipped via Mail will be delivered using the postal service of the destination country.

Local Customs and Immigration agencies determine duties or taxes levied against packages arriving from outside the destination country. Click here for more information regarding VAT. These additional fees are the responsibility of the recipient. We cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.

Packages shipped to military APO / FPO and diplomatic DPO addresses must use US Postal Service shipping. Ground, Expedited, and Express shipping cannot be used. To ensure your order is sent via USPS, make sure the country chosen at the shipping step is the United States of America.

Please note that we do support shipments addressed to Armed Forces Europe, Armed Forces Pacific, and Armed Forces America. Select the option that best fits your Armed Forces shipping destination.

Please allow for additional transit times when shipping outside of the continental United States (Hawaii, Alaska, Puerto Rico, APO addresses, and other US territories). If transit times exceed 14-21 days, please contact Support, who, at their discretion, may place a reorder.

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of damage that you would like to keep
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within one business day.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@peakabee.com

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Gifts

If the item was a gift, we require a receipt or proof of purchase. We will send a refund to the gift giver and they will be notified of your return. If you do not want the original purchaser to be notified you can request to receive a gift card.

Shipping returns

To return your product, you will receive shipping instructions when you submit a request.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Amazon Purchases Disclaimer

Please note that any products purchased through Amazon links on this website are processed and fulfilled by Amazon or its third-party sellers. We do not handle shipping, payments, returns, or customer service for these purchases.

If you have any issues with your order—such as shipping delays, product defects, or returns—please contact Amazon Customer Service directly through your Amazon account.

This website is not responsible for any disputes, refunds, or replacements related to Amazon orders.

Need help?

Contact us for questions related to refunds and returns.